Samsung Electronics to reveal Galaxy Note 7 probe results 'very soon'
Samsung Electronics America's President and Chief Operating Officer (COO) Tim Baxter said on Wednesday the South Korean company was doing everything to make sure the problems with the Galaxy Note 7 do not reoccur and said the results of a probe into the smartphone fires will be made public 'very soon.' SAMSUNG ELECTRONICS, AMERICA PRESIDENT AND COO, TIM BAXTER … "As you know, this year was a challenging year for Samsung. Some of you were directly impacted and certainly many saw the media coverage, especially about the Note 7. We continue our intensive efforts, internally and with 3rd party experts to understand what happened and to make sure it does not happen again. And very soon we will be sharing the root cause report on the Note 7." Investors and analysts have said it is critical for Samsung to identify the root cause of the fires in order to rebuild consumer trust and avoid repeating the same mistakes. At its opening CES news conference, the South Korean firm also unveiled new smart televisions, laptop computers and a new washing machine and dryer that can wash and dry two loads of laundry at the same time.